Terms and Conditions

1. Introduction
Welcome to West End Butchers. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our website or services.

2. About Us
West End Butchers is a UK-based family-run butcher shop offering quality meat products for online purchase and delivery.

3. Products
We strive to ensure all descriptions and prices on our website are accurate. All products are subject to availability. Images are for illustrative purposes only.

4. Ordering
Orders can be placed through our website or mobile app. Once your order is placed, you’ll receive an email confirmation. This does not constitute acceptance of your order – we reserve the right to cancel or modify any order.

5. Pricing and Payment
All prices include VAT (where applicable). Payment must be made in full at the time of ordering using the payment methods available on our website.

6. Delivery
We offer local delivery within specified areas. Delivery days and cut-off times will be displayed at checkout. It is your responsibility to ensure someone is available to receive the delivery at the agreed time. We cannot accept liability for failed deliveries due to incorrect addresses or no one being present.

7. Freshness and Storage
All meat products are prepared fresh. Upon delivery, please ensure you refrigerate or freeze items immediately. We accept no responsibility for spoilage due to improper storage after delivery.

8. Returns and Refunds
Due to the perishable nature of our products, we are unable to accept returns. If there is an issue with your order (e.g. incorrect items, quality concerns), please contact us within 24 hours of delivery, and we will do our best to resolve it, including offering a replacement or refund where appropriate.

9. Allergens and Special Requirements
Please note that while we take care to avoid cross-contamination, our products are prepared in an environment that handles all major allergens. If you have any allergies or dietary restrictions, please contact us before ordering.

10. Cancellations
You may cancel your order up until the cut-off time for your chosen delivery day. After this time, cancellations may not be accepted due to preparation of perishable goods.

11. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of West End Butchers and may not be used without our permission.

12. Limitation of Liability
West End Butchers will not be liable for any indirect, special, or consequential loss or damage arising under these terms or in connection with our website or products.

13. Governing Law
These terms are governed by and construed in accordance with the laws of Scotland. Disputes will be subject to the exclusive jurisdiction of the Scottish courts.

14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 customers@westendbutchers.co.uk
📞 01382 667718
📍 West End Butchers, 195-197 Perth Road, . Dundee, DD2 1AT