Terms and Conditions
RETURNS, CANCELLATIONS AND REFUNDS POLICY
In the unlikely event that you are unhappy with your order, please contact us by telephone as soon as possible, and we will do our best to rectify any problems as quickly and efficiently as we can.
Please let us know within 24 hours of receiving your order if any items are missing or have been incorrectly supplied. In this case, we will either issue a refund for these items, or provide you with replacement items.
If you have any complaints in regards to the quality or freshness of your order, we may ask you to return these products. In this case, we must ensure this happens before the Use By date as labelled on the product. If they are indeed found to be faulty or defective, we will provide you with a replacement, or a full refund (including any delivery charges).
You have the right to cancel your order at any time until despatch. As our products are food items and therefore perishable, your right to cancel no longer applies after your order has despatched.
In any event, your statutory rights are not affected.
We will aim to issue refunds as quickly as possible. Please be aware that this can take up to 28 days.
We can only issue a refund to the credit/debit card used to purchase your order.
TERMS AND CONDITIONS
Payment Options
We accept all major credit/debit cards (no minimum spend). Our website uses a secure payment system (Stripe). All transactions are in GBP (Sterling).
Images and Content
West End Butchers (Dundee) Ltd. reserves all Copyright in photographs and print provided in this web site. Any infringement, whether by the replication of photographs or the plagiarism of print, will not be tolerated. West End Butchers (Dundee) Ltd. reserve the right to raise legal proceedings to protect it’s commercial interests.
Stock availability
If a product is out of stock or unavailable, you will be notified of this by telephone or email as soon as possible. We will advise you of when we expect this item to return in stock. We will offer to either re-arrange a delivery/collection date for your order or issue a refund for that item.
Click and Collect
Click-and-collect orders must be collected on the arranged collection date. If, for any reason, you cannot collect your order on this date, you must contact us as soon as possible. In the event that you do not collect your order on the agreed upon date, we will allow you 24 hours to contact us. We will either re-arrange a collection date or issue a full refund for your order if you contact us within this time. If you do not make contact with us within 24 hours after the agreed collection date, we will be forced to dispose of your order and you will not receive a refund.
Delivery
Orders are delivered via our own refrigerated delivery van. We will strive to deliver your order within the time and date specified. However, if for any reason we cannot deliver your order at the arranged time, we will contact you as soon as possible to re-arrange delivery.
We will attempt to deliver your order once. If we attempt and are unsuccessful in delivering your order, we will retain your order at our Perth Road premises for 24 hours. You must contact us via telephone or email to re-arrange delivery or collection in-store. If you do not make contact with us or collect your order within 24 hours, we will be forced to dispose of your order and you may not receive a refund. A re-delivery charge of £4.95 may be requested before we re-despatch your order.
Images
Please note that pictures on our website are for illustration purposes only and may differ slightly from the actual product.
Complaints
In the unlikely event you wish to make a complaint please contact us via telephone or email.
Email : customers@westendbutchers.co.uk
Telephone : 01382 667718
Privacy Policy
West End Butchers Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from westendbutchers.co.uk (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at leedunbar_93@hotmail.co.uk or by mail using the details provided below:
195-197 Perth Road, Dundee, SCT, DD2 1AT, United Kingdom
